Shipping policy

This Shipping Policy (“Policy”) outlines the shipping, delivery, and related practices of HayaLoom (“Company”, “we”, “our”, or “us”). By placing an order through our website, you (“Customer” or “you”) agree to the terms set out below.

1. Shipping Coverage & Charges

1.1 Domestic Shipping (India)

a) Free shipping is provided on all domestic orders.
b) No minimum order value is required to qualify for free domestic shipping.

All applicable shipping charges and delivery details are disclosed prior to order confirmation.

2. Order Processing

2.1. Orders are processed within 1–2 business days after payment confirmation.
2.2. During sale periods or high order volumes, processing may take 2–3 business days.
2.3. Orders placed on Sundays or public holidays are processed on the next business day (Monday–Saturday).

3. Estimated Delivery Timelines

3.1 Domestic Deliveries (India)

Metro cities: 3–5 business days
Other cities and towns: 5–7 business days
Remote areas: 7–10 business days

Delivery timelines are estimates and may vary due to circumstances beyond the Company’s control.

4. Logistics Partners

The Company engages reputable courier partners for order fulfillment, including but not limited to:

Delhivery
Blue Dart
India Post (for select remote areas)

The courier partner is selected based on delivery location to ensure efficient service.

5. Order Tracking

5.1. Upon dispatch, customers will receive a shipping confirmation email containing tracking details.
5.2. Orders may be tracked by:

Using the tracking link in the confirmation email
Logging into the customer account and viewing order history
Contacting support at support@hayaloom.com

5.3. If tracking details are not received within 48 hours of dispatch, customers should contact support.

6. Delivery Delays

While the Company strives to meet estimated delivery timelines, delays may occur due to:

Weather conditions
Courier operational disruptions
Remote location accessibility
Festivals, public holidays, or peak seasons

Customers may contact support@hayaloom.com if delays exceed the estimated timeframe.

7. Address Changes

7.1. Shipping address changes are permitted only before order dispatch.
7.2. Customers must email support@hayaloom.com with the order number and updated address.
7.3. Once dispatched, shipping addresses cannot be modified.

8. Failed Delivery Attempts

If delivery attempts are unsuccessful:

First attempt: Courier will leave a notification.
Second attempt: Redelivery will be attempted on the next business day.
Third attempt: The package may be held at the local courier facility for customer pickup.

Customers may contact the courier directly using the tracking number to arrange delivery.

9. Delivery Methods

At present, the Company does not offer express or same-day delivery services. All orders are shipped via standard delivery methods.

10. Packaging Standards

All HayaLoom products are packaged with care using eco-conscious materials, including:

Recycled and biodegradable packaging
Minimal plastic usage
Secure wrapping to prevent transit damage
Branded, gift-ready presentation

11. Damaged or Missing Shipments

If a package arrives damaged or items are missing:

a) Do not accept delivery if the outer packaging is visibly damaged (where feasible).
b) Take clear photographs or videos of the package and contents.
c) Notify the Company immediately at support@hayaloom.com with:

Order number
Proof of damage or missing items
Description of the issue

Upon verification, the Company will arrange a replacement or refund within 7–10 business days, in accordance with applicable consumer protection laws.